Whether it is online furniture purchases or those in-store, we are devoted to making your experience with us, unprecedented and world class. From modern bedroom furniture to chic coffee tables, trendy entertainment consoles to cozy recliners, we’ve got a huge variety to offer to you. We know why you wouldn’t prefer just any bedroom furniture store near you and trust the Furniture Market for the quality and trust it offers. We endeavor to stand by your expectations for the same trust you have been showing us over the past 25 years.
These FAQs should be able to answer most of your key queries. For any specific questions, please reach out to us over email at firstname.lastname@example.org or call on 972-647-4455.
For ready stock items, your order shall be delivered within the next 4 days. In case of ‘special orders’ however, you may expect to receive the delivery within next 3 to 4 weeks. This may vary based on contingent, unforeseeable and uncontrollable situations. (Deliveries are on hold amid the corona virus)
You would be charged a flat rate of $99 shall be charged as the delivery cost. As one of a kind offer, we charge a flat rate irrespective of the floor on which your apartment may be located.
If you have a special request for delivery of the furniture, please notify us while placing your online order or locking the purchase in-store. We would try as best as possible to accommodate your request as we do also deliver over the weekends.
Furniture market GP offers one time furniture assemble, absolutely free of cost for its customers who have opted for the White Glove Delivery option (check details here.) A team of helpers required shall be sent along when your order is being delivered to your residence.
For other delivery options we are not offering the option to assemble at the time.
Furniture market is a growing furniture brand. While we are working day and night to bring your loved furniture as close as possible to you, unfortunately, we do not make oversees deliveries at the moment. You may choose to make such arrangements at your own end. The entire process, associated costs as well as the safety of the items would be your own responsibility in such a case.
Yes, you can spread the price of your purchase over 6 to 24 monthly installments facilitated by Synchrony Financial. Whichever plan you opt for, the payment shall be interest free but applies to the following minimum purchase value requirement
Min. order value
6 ,interest free, monthly installments
12, interest free, monthly installments
18, interest free, monthly installments
24, interest free, monthly installments
To avail these, please note
- The installments cannot be coupled with any other on-going promotions or coupons
- No down payments are required.
- The option is valid for both in-store and online furniture purchases.
For more details on the ACIMA plans please visit the page here
Since the plans we offer to our valued customers are interest or markup free, there is no difference between the total amount payable to the Furniture Market.
To be eligible for the interest free installment plan, you must fit into the following criteria
- Have an income history of at least 3 months with your current employer. You are unlikely to obtain the approval if neither you nor your spouse is currently employed
- Your monthly income records deposits worth $1,000 or more in your checking account
- Ownership of a checking account for at least 90 days
- Checking account’s record clear of NSFs, excessive overdrafts and negative balances
RETURNS & CANCELLATIONS
Online orders may only be cancelled up until Merchandise is loaded on the truck for delivery, generally 3 days prior to the delivery date. Express/Next Day Delivery orders are not eligible for cancellation. Once merchandise is loaded, the order cannot be cancelled and will be treated as a return. Refunds may take up to 10 business days to process.
You may request for a change to your ordered item by making a call on 972-647-4455. Please do share the invoice number when using call.
Returns of items purchased online are permitted within 48 hours of delivery if the merchandise was not as expected. Refunds will be made for the purchase price of the merchandise plus tax, but not the delivery charge. In addition, returns may incur a restocking fee equal to delivery charge. To initiate a return, please contact Internet Sales Support at 1-888-709-5380, and they will provide instructions for returning your merchandise. Please include your original sales order number when contacting Internet Sales Support. You are responsible for returning the merchandise in the condition in which it was delivered. Items delivered via UPS must be returned via UPS at the customer’s expense. Once the merchandise has been returned to us, refunds may take up to 10 business days to process.
For purchases made in a Rooms To Go showroom, no refunds are available and sales cannot be cancelled after merchandise has been delivered. Express/Next Day Delivery orders are not eligible for refund or cancellation. A total refund is available only if there has been no delivery and you cancel the sale within 48 hours of the date of purchase. If you do not cancel the sale within 48 hours, but cancel prior to delivery, only 80% of the purchase price will be refunded.
For an in-store purchase, we recommend that you check your items carefully before loading. Our staff would take care of the safety of your goods in transit. In case you find a damage in any item, please report it within the next 24 hours at email@example.com or call on 972-647-4455 Also, please ensure that the off-loading, assembling and movement takes places under your supervision.
Please connect with us via email or phone call to report a complaint. Our trained staff and team, committed to ensure your satisfaction shall get back to you with the best possible solution at the earliest.
Whether you are making an in-store or an online purchase for furniture, it is always best to be aware of the exact measurements of the doorways and the dimensions of the respective room. While you still have an option to return the item as per the guidelines, we would strongly urge you to take time and discuss with our team as to which sets and pieces from the ready stock items would be the right choice.
Unfortunately, we do not offer returns for items of personal use like a mattress. In case of other items like a bedroom furniture set, please refer to the returns and exchange conditions in the section above.
As a standard, we offer warranty for a period of 1 year. For items purchase as-is or those last in stock, would not have the warranty offered on them.
First things first, you have to notify us of any claim, especially if it is cosmetic in nature, within 24 hours of delivery. We take responsibility to repair the damage provided the items are still in warranty.
Essential items to process the claim include
- Purchase receipt
- Merchandise for warrantied repair work
- Payment for the pick-up charges in case you opt for us to manage taking away the furniture in question
In case the warrantied product cannot be repaired, Furniture Market shall arrange for replacement of the same product.