Whether it is online furniture purchases or those in-store, we are devoted to making your experience with us, unprecedented and world class. From modern bedroom furniture to chic coffee tables, trendy entertainment consoles to cozy recliners, we’ve got a huge variety to offer to you. We know why you wouldn’t prefer just any bedroom furniture store near you and trust the Furniture Market for the quality and trust it offers. We endeavor to stand by your expectations for the same trust you have been showing us over the past 25 years.               

These FAQs should be able to answer most of your key queries.  For any specific questions, please reach out to us over email at furnituremarketgp@gmail.com or call on 972-647-4455.

DELIVERY

How long would the furniture take to deliver?

For ready stock items, your order shall be delivered within the next 4 days. In case of ‘special orders’ however, you may expect to receive the delivery within next 3 to 4 weeks. This may vary based on contingent, unforeseeable and uncontrollable situations. (Deliveries are on hold amid the corona virus)

How can track my order?

In order to know the location of your order or dispatch status please check the order status at the order tracking page here. You can also contact us at furnituremarketgp@gmail.com or call on 972-647-4455

How much would my order delivery cost?

You would be charged a flat rate of $99 shall be charged as the delivery cost. As one of a kind offer, we charge a flat rate irrespective of the floor on which your apartment may be located.

Can I choose the date and day of delivery?

If you have a special request for delivery of the furniture, please notify us while placing your online order or locking the purchase in-store. We would try as best as possible to accommodate your request as we do also deliver over the weekends.

Can I get help with assembling the furniture?

Furniture market GP offers one time furniture assemble, absolutely free of cost for its customers who have opted for the White Glove Delivery option (check details here.) A team of helpers required shall be sent along when your order is being delivered to your residence.

For other delivery options we are not offering the option to assemble at the time.

Do you offer oversees delivery?

Furniture market is a growing furniture brand. While we are working day and night to bring your loved furniture as close as possible to you, unfortunately, we do not make oversees deliveries at the moment. You may choose to make such arrangements at your own end. The entire process, associated costs as well as the safety of the items would be your own responsibility in such a case.

PAYMENTS

Can I purchase the furniture on easy installments?

Yes, you can spread the price of your purchase over 6 to 24 monthly installments facilitated by Synchrony Financial. Whichever plan you opt for, the payment shall be interest free but applies to the following minimum purchase value requirement

Installment plan

Min. order value

6 ,interest free, monthly installments

$399.99

12, interest free, monthly installments

$999.99

18, interest free, monthly installments

$2999.99

24, interest free, monthly installments

$3999.99


To avail these, please note

  • The installments cannot be coupled with any other on-going promotions or coupons
  • No down payments are required.
  • The option is valid for both in-store and online furniture purchases.

For more details on the ACIMA plans please visit the page here

What is the difference between lump sum payment value and payment made in installment?

Since the plans we offer to our valued customers are interest or markup free, there is no difference between the total amount payable to the Furniture Market.

Can I lease the furniture?

Yes, backed by ACIMA, you can buy our quality bedroom furniture and other items on lease too and avail any of the following

  • 12 months payment option
  • 90 day payment option
  • Discounted price with an early payoff option

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Is there an eligibility criteria to opt for leasing option?

To be eligible for the interest free installment plan, you must fit into the following criteria

  • Have an income history of at least 3 months with your current employer. You are unlikely to obtain the approval if neither you nor your spouse is currently employed
  • Your monthly income records deposits worth $1,000 or more in your checking account
  • Ownership of a checking account for at least 90 days
  • Checking account’s record clear of NSFs, excessive overdrafts and negative balances

RETURNS & CANCELLATIONS

Can I make changes to my order?

Online orders may only be cancelled up until Merchandise is loaded on the truck for delivery, generally 3 days prior to the delivery date. Express/Next Day Delivery orders are not eligible for cancellation. Once merchandise is loaded, the order cannot be cancelled and will be treated as a return. Refunds may take up to 10 business days to process.

You may request for a change to your ordered item by making a call on  972-647-4455. Please do share the invoice number when using call. 

Can I return items purchased online?

Returns of items purchased online are permitted within 48 hours of delivery if the merchandise was not as expected. Refunds will be made for the purchase price of the merchandise plus tax, but not the delivery charge. In addition, returns may incur a restocking fee equal to delivery charge. To initiate a return, please contact Internet Sales Support at 972-647-4455, and they will provide instructions for returning your merchandise. Please include your original sales order number when contacting Internet Sales Support. You are responsible for returning the merchandise in the condition in which it was delivered. Items delivered via UPS must be returned via UPS at the customer’s expense. Once the merchandise has been returned to us, refunds may take up to 10 business days to process.

Can i return items purchased at the showroom?

For purchases made in our showroom, no refunds are available and sales cannot be cancelled after merchandise has been delivered. Express/Next Day Delivery orders are not eligible for refund or cancellation. A total refund is available only if there has been no delivery and you cancel the sale within 48 hours of the date of purchase. If you do not cancel the sale within 48 hours, but cancel prior to delivery, only 80% of the purchase price will be refunded.

How to report for the furniture damaged in transit and noticed on/after delivery?

For an in-store purchase, we recommend that you check your items carefully before loading. Our staff would take care of the safety of your goods in transit. In case you find a damage in any item, please report it within the next 24 hours  at furnituremarketgp@gmail.com or call on 972-647-4455 Also, please ensure that the off-loading, assembling and movement takes places under your supervision.

Please connect with us via email or phone call to report a complaint. Our trained staff and team, committed to ensure your satisfaction shall get back to you with the best possible solution at the earliest.

What happens if the selected furniture items does not fit or move through my house?

Whether you are making an in-store or an online purchase for furniture, it is always best to be aware of the exact measurements of the doorways and the dimensions of the respective room. While you still have an option to return the item as per the guidelines, we would strongly urge you to take time and discuss with our team as to which sets and pieces from the ready stock items would be the right choice.

WARRANTY

Can I avail a trial period for the mattresses and beds?

Unfortunately, we do not offer returns for items of personal use like a mattress. In case of other items like a bedroom furniture set, please refer to the returns and exchange conditions in the section above.

How long is the warranty

As a standard, we offer warranty for a period of 1 year. For items purchase as-is or those last in stock, would not have the warranty offered on them.

How can exercise my warranty claim?

First things first, you have to notify us of any claim, especially if it is cosmetic in nature, within 24 hours of delivery. We take responsibility to repair the damage provided the items are still in warranty.

Essential items to process the claim include

  • Purchase receipt
  • Merchandise for warrantied repair work
  • Payment for the pick-up charges in case you opt for us to manage taking away the furniture in question

In case the warrantied product cannot be repaired, Furniture Market shall arrange for replacement of the same product.

YOUR HOME IMPROVEMENT PROCESS

Let us know when you will be visiting our store and we will love to help you out with your home improvement process.

OUR GUIDES ON HOME DECOR